Terms apply to all reasons for cancellation including but not limited to sickness or pre-existing health conditions, change of mind, transport, family or work commitments.
Duration period for packages:
4 class pass - 8 weeks from purchase date
8 class pass - 12 weeks from purchase date
4 week courses
Gift Cards
Group bookings
Ad-hoc classes, workshops & private lessons (e.g.1-2-1's, 2-2-1's)
All cash refund requests must be sent via email to elevatepolefitnessstudio@gmail.com , auto-refunds generated by the system will be processed as class credits. Any manual/cash refunds due will be processed via Stripe or bank transfer.
If you arrive late for a class, you will not be allowed to join the class under any circumstances.
In order to participate in classes all students must:
If you are pregnant, postnatal or have any pre-existing health condition please ensure this is disclosed on the PAR-Q form and that you obtain advice & approval from a medical professional before taking part in any classes. If the student/customer develops a new health concern/injury then they must inform the instructor and complete an updated PAR-Q form where appropriate.
All students must be over 18 years of age.
All students must pay full attention to demonstrations and instructions for their own safety and the safety of others. Safety mats are to be used when learning new moves up the pole and/or moves that the student is not yet confident performing or when at height up the pole for their own safety.
Students must not attempt to spot other students as they are not insured or trained to do so, this is for the safety of both students involved.
Poles are shared on a 2 per pole basis. Please be mindful when taking pictures or videos that others may be in the background and check that they are happy with this before posting to social media etc.
Appropriate clothing is to be worn and no jewellery or watches are to be worn for student safety and to prevent damage to the poles.
All belongings must be collected and taken away when leaving the studio as Elevate Pole Fitness Studio is unable to store these. Elevate Pole Fitness Studio does not accept any responsibility for lost or damaged items. Any/all rubbish produced by the student must be taken away with the student upon exiting the studio.
Abuse towards other students or the instructor will not be tolerated, abusive students will be asked to leave the class and will not be entitled to a refund. If any customers have consumed or are suspected to have consumed alcohol or any substance that may impair their abilities to take part in class safely they will be asked to leave and no refund will be given.
Elevate Pole Fitness aims to create a safe, welcoming and friendly environment for all students, visitors and instructors. We want to create and maintain a diverse and inclusive space for people of all backgrounds to enjoy fitness and dance classes.
Every customer/student/instructor is entitled to a safe environment that promotes dignity, equality and respect for all. We will not tolerate any acts of discrimination (including harassment) committed against a student/customer, instructor, guest instructor or visitor because of any specific characteristics including, but not limited to, the following:
I understand that the training, programs and events held by Elevate Pole Fitness Studio and Zara Wharton may put me at risk for accidents, injury, illness or death. By partaking in classes/sessions/programs/exercise, I hereby release Elevate Pole Fitness Studio, Zara Wharton/the Instructor(s) conducting any classes; from any and all liabilities and/or claims arising from, or in any way connected with, my use of these classes/sessions/programs/exercise/the facility or any extension thereof. This has been fully explained to me. I also understand that there will be no supervision of my workouts; other than the instruction of the session/event/class instructor and that I assume the risk and responsibility of my fitness level and will adjust to fit my abilities & personal needs accordingly. I am participating in all Fitness/Dance/Stretch/Exercise programs of my own free will, with full knowledge of all inherent risks, and I accept full responsibility for such risks, my own actions, and the consequences of those actions. I will use the safety mats provided when needed. I am aware that I need to give 24 hours notice of cancelling a class to be eligible for a full refund or refund of the class credit. Any notice given after this period will not be refunded nor will I be able to transfer the class credit onto another class. I have read, understood and agree to the lateness policy and all other studio policies. I agree to not teach other students as I am not qualified, experienced or insured to teach students, nor will I ask another student to show me how to do a move that I have not been shown by my instructor. If another student sustains an injury because I have incorrectly told them to do something then the instructor/Zara Wharton and Elevate Pole Fitness Studio cannot be held responsible. Additionally, if I perform a move that I have been advised to do by another student rather than my instructor, or any move that I have watched/seen/attempted to learn from social media or any alternative sources; the instructor/Zara Wharton and Elevate Pole Fitness Studio will not be held responsible for any injuries sustained. I understand that photos and videos will be taken by other students in classes and that these may be shared on the business' social media page to advertise classes. I understand that if I wish for a picture not to be shared I will contact Zara Wharton & Elevate Pole Fitness Studio directly. I have read and understood this waiver of liability. I am aware that by agreeing to its terms; I waiver any legal claims which might arise from my participation.
This Privacy Policy relates to customer data processed and stored by Elevate Pole Fitness Studio/Zara Wharton.
We are committed to an effective and transparent policy controlling how data is collected, stored, and shared. We are also committed to complying with all UK legislation and regulations including the Data Protection Act 1998, and General Data Protection Regulation (GDPR). By using our website, social media, Fitness Studio and services you are consenting to us processing your information in the ways stated here.
This privacy policy outlines what data we collect on our website, when you contact/email us, on our social media pages, at our venue(s) and through our booking system and any additional services we offer. It also covers why we collect it, how it is stored/looked after, who we share it with and how you can request access to your data and how you can update or delete your data.
What information do we collect and why?
We collect data that is essential to our business, to the safety of our customers and for improvements in our service. We may also collect or share data where there is a legal requirement for collecting or sharing data, for example (but not limited to), an accident/emergency where we may need to provide
details of this event to the emergency services or relevant health and safety authorities. We may also collect and process your data in order to operate and improve our business.
We collect may collect data from a number of sources including the following:
This information may include:
We use this data to:
Sensitive data - Contact details, Personal, Health & Fitness Data
We collect any personal/health data you provide to us when registering and signing up for our fitness classes & services. We collect this information to ensure we are offering you the right service and in case this information is needed in an accident or emergency. We may ask you for additional information about your health to ensure that we are able to meet your needs and suggest appropriate modifications to the exercise or service. We may suggest that you obtain detailed advice/treatment from a healthcare professional.
Details of your transactions and Banking data
We collect data for any transactions you carry out digitally or in person for our services e.g. purchase of classes passes, so that we can manage your class bookings and the services you receive from us. Please note that we never store your payment details on our records or website.
Bank card information is processed when payment is made. This data is not stored on our systems and is processed through Stripe who follow and comply with the Industry Security Standards. Please read their privacy policy and terms before completing payment.
Cookies, data analytics and information about website visits
We utilize cookies on this website. We use data analytics to capture information about website visits so we can learn more about how and when our customers use the website, this helps us to find & assess ways to improve the website and services for the benefit of our customers. Please see our Cookie Policy for more information. You may choose to reject the use of cookies through your browser settings, however you may not be able to access some or all of the website.
Customer feedback
We will record customer comments and survey data about our performance so that we are able to improve our services and monitor customer satisfaction.
Your communications preferences
We keep a record of any permissions and preferences you give us about what types of communication you would like to receive from us. We collect this data to ensure that any vital updates to the business or its policies are shared; and to inform you of any upcoming events. To update these preferences please email us.
Children's data
All children aged under 18 years must have a parent or guardian’s consent before providing personal information or details to us. We do not wish to collect any personal information without consent. Where interest is registered by a parent or guardian this may be stored to review & assess the feasibility of offering children's classes in the future.
How do we store and protect your personal information?
Summary of the key guidelines we use to store and look after your personal data.
How do I request to see my personal data?
Please speak to your instructor during a class/session or send us an email to arrange this.
Retention Policy
We retain personal information as long as we consider it useful to contact you, or as needed to comply with legal obligations. Where data is not needed for legal or statutory purposes, we will delete or dispose of this information at your request. See the contact us page for our email address to request your data to be updated or deleted. All physical/hard copy documents and forms will be securely disposed of.
Services provided by contracted third parties.
We may share information with third party organisations that provide specific services on our behalf to enhance our services or provide additional services/benefits to our customers. These parties will only be given access to data necessary for them to perform the requested task or service.
Copyright © 2023-2024 Elevate Pole Fitness Studio - All Rights Reserved.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.